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Large language models (LLMs) have been championed as tools that could democratize access to information worldwide, offering knowledge in a user-friendly interface regardless of a person’s background or location. However, new research from MIT’s Center for Constructive Communication (CCC) suggests these artificial intelligence systems may actually perform worse for the very users who could most benefit from them.

A study conducted by researchers at CCC, which is based at the MIT Media Lab, found that state-of-the-art AI chatbots — including OpenAI’s GPT-4, Anthropic’s Claude 3 Opus, and Meta’s Llama 3 — sometimes provide less-accurate and less-truthful responses to users who have lower English proficiency, less formal education, or who originate from outside the United States.…

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