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Parloa uses OpenAI models to simulate, evaluate, and run voice-driven customer service systems for the enterprise.

In Parloa’s early days, Co-founder Stefan Ostwald spent a day inside an insurance call center, where his team had been building early voice experiences. Sitting alongside agents, he listened to the same conversations play out again and again: password resets, policy questions, routine changes. He realized much of that work could be automated.

After that experience, Berlin-based Parloa ⁠ (opens in a new window) began building rule-based voice agents to automate high-volume customer interactions.

With the emergence of ChatGPT, the company evolved to build what is now its AI Agent Management Platform (AMP), built on a new generation of models including GPT‑5.4.…

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