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Loka transformed customer voice interactions by building a conversational AI agent with Amazon Nova 2 Sonic that keeps customers engaged with natural, responsive experiences. Their AWS-based solution achieves high speech reasoning accuracy on Big Bench Audio while delivering significantly lower costs and faster response times than traditional voice AI pipelines. In this post, we demonstrate the architecture and approach Loka used to solve a common frustration: robotic, slow voice assistants that cause customers to hang up, damaging brand reputation and driving up support costs.

Traditional voice assistants follow a three-step process that creates the fundamental problem. First, they convert your speech into text using Speech-to-Text systems.…

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