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Reimagining employee workflows, customer service, and network operations, for an AI-native future

monthly active users of ChatGPT and API tooling

increase in AI tool usage since the beginning of 2026

Deutsche Telekom ⁠ (opens in a new window) is one of the world’s largest telecommunications companies, serving more than 300 million customers across Europe and the United States and employing more than 200,000 people across the group. Operating at this scale means managing vast customer service operations, complex network infrastructure, and millions of daily interactions that keep people connected.

As generative AI capabilities accelerated, Deutsche Telekom saw an opportunity that went beyond productivity gains.…

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